IT Service Management

 
 
 
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

ITIL-based features designed for your IT help desk

Incident Management
Gain Control of Your Helpdesk
Problem Management
Go Beyond Firefighting
Change Management
Manage Change With Precesion
Service Catalog
Optimize service delivery
CMDB
Get The Bigger Picture
IT Project Management
Deliver IT Projects On Time
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience


Why Support Center Plus?

  • Multi Chanel Support
  • Request Tracking & Automation
  • Business Units
  • Account & Contact Management
    • Knowledge Base
  • Self-service Portal
  • Contracts & SLA Management
  • Time Tracking & Billing
  • Reports, Dashboards & KPIs